MARTA Computer-Aided Dispatch/Automatic Vehicle Location System
Goal
- MARTA's high-profile Computer-Aided-Dispatch / Automatic-Vehicle-Location System (CAD/AVL) was two years behind schedule. Vendor relations were strained. Goals included:
- Achieve anticipated business benefits by improving internal processes to ensure they address the new technologies
- Improve vendor relationships and management
Solution
Cognitive's approach was to:
- Provide industry knowledgeable project management resources experienced in large system implementations with a strong background in process improvement. These domain experts worked with key MARTA personnel to obtain first-hand information
- Key project metrics were established and presented via a web-based management dashboard.
- Strategies and resource leveled schedules were developed to coordinate and manage vendor deliverables
- Changes to internal processes were implemented to optimize system capabilities.
Cognitive Value Added:
As a result of this project the Client achieved the following business results:
- 56% increased ridership
- 27% improved system utilization
- 25% improvement in real time data adherence
- 20% reduction in missed time point indications.